Terms & Conditions

TERMS AND CONDITIONS

 

  1. Detailed description of goods and/or services

Tessuti South Africa is a business in the online retail industry that sells clothing, décor and accessories.

 

  1. Prices

We reserve the right to update prices from time to time and to correct pricing errors.

 

  1. Payment options accepted

Payment may be made via Visa and MasterCard.

 

  1. Card acquiring and security

Card transactions will be acquired for Tessuti South Africa via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 

  1. Customer details separate from card details

Customer details will be stored by Tessuti South Africa separately from card details which are entered by the client on site. For more detail on PayGate refer to www.paygate.co.za.

 

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

  1. Orders

We shall endeavour to process orders, subject to availability, within 2 business days of receipt of the full payment.

In cases of unavailability of goods ordered, Tessuti South Africa will cancel the order and refund the client in full within 30 days of cancellation .Any order is subject to cancellation by Tessuti South Africa should the goods ordered become unavailable due to force majeure or any other circumstances beyond Tessuti South Africa’s reasonable control.

No orders will be processed on weekends and official public holidays.

Any unavoidable delay in delivery will be communicated to the purchaser timeously.

 

  1. Delivery policy

Delivery shall be effected by Courier at a flat rate fee of R140.00. Free delivery for any purchase above R1000.00.

Any delivery note or waybill (copy or original) signed by a recipient at the nominated address shall be sufficient proof that delivery was effected and that the goods delivered was in accordance with the order.

Risk of damage to or destruction of goods passes to the purchaser on signature of the delivery note/waybill upon delivery.

 

  1. Export restriction

The offering on this website is available within the borders of the Republic of South Africa only.

 

  1. Return and Refunds policy

Return requests must be submitted via email to [email protected] within 7 days of delivery of the goods and returned to Tessuti South Africa within 7 thereafter. The cost associated with the return of correctly supplied goods shall be borne by the purchaser. Goods returned must be undamaged, in its original packaging and contain all booklets, instructions and accessories. Tessuti South Africa will refuse the return of any returned goods failing to meet these requirements.

 

  1. Customer Privacy policy

Tessuti South Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Protection of Personal Information Act 4 of 2013 (POPIA). The POPIA may be downloaded from:

https://www.gov.za/documents/protection-personal-information-act

 

  1. Responsibility

It is the client’s responsibility to determine whether goods and/or services purchased are suitable for the purpose of intended use. Should the client be uncertain as to the suitability of goods and/or services, please contact our offices for assistance prior to placing the client order.

 

  1. Country of domicile

This website is governed by the laws of South Africa and Tessuti South Africa chooses as its domicilium citandi et executandi (service address) for all purposes under this agreement, whether in respect of Tessuti South Africa court process, notice, or other documents or communication of whatsoever nature.

 

  1. Variation

Tessuti South Africa may, in its sole discretion, change prices, specifications or terms of this agreement at any time without notice.

 

  1. Company information

This website is run by Tessuti South Africa Pty Ltd based in South Africa trading as Tessuti South Africa and with registration number 2015/258704/07

 

 

  1. Contact details

Company Physical Address: Tessuti Boutique, Shop 2 High Constantia Centre, Constantia Main Road, 7806, Cape Town, South Africa

Email: [email protected]

Telephone: 021 794 3723